Case Study: CoxHealth

How CoxHealth Implemented Faster Hiring For Their Hospital System With Spark Hire Video Interviews

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About CoxHealth

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs, and over 12,500 employees throughout southwest Missouri. They offer a wide range of treatments and services and know their community's health is among the most personal, important parts of life. That's why they keep their mission, vision and values at the center of everything they do, every day.

Goals for Video Interviewing

Previously, the team used Skype for video interviews but found it challenging to use effectively. They wanted to cut down on their screening time using one-way video interviews, and share candidate interviews with more hiring decision makers.

Q&A with Executive Recruiter, Ashley Gregory:

What inspired you to look into video interviewing? Were there specific challenges in your day to day were you looking to solve with video interviewing?

We wanted to make it easy and less time consuming for our hiring leaders to pre-screen applicants before bringing them in for in-person interviews.

Did Spark Hire replace a similar tool or is this the first time your team is using video interviewing?

This is our first time using a video interviewing platform. We had previously used Skype, though it's not a full video interviewing platform.

What criteria did you have in mind for a video interviewing solution?

We wanted a video interviewing experience that would be user-friendly for applicants, hiring leaders, and recruiters. In addition, we were hoping to find a platform that provided support for applicants to turn to, if needed.

What made you choose Spark Hire as your video interviewing solution?

The account managers we've worked with have been very knowledgeable about the product and have helped ensure we implement best practices during the set up phase. They were consistently available to train and retrain our staff when we implemented video interviewing through the entire system.

What was getting started with Spark Hire like?

Super fast and easy! The Spark Hire team provides so many useful tools and templates to make the implementation process a breeze.

How has Spark Hire improved your hiring metrics and process?

During the pandemic our system suspended in-person interviews. So, we were grateful we had already been using Spark Hire! We easily turned to it to replace in-person interviews during a trying time for healthcare. Video interviews helped ease the recruiters and hiring leaders' minds, knowing we already had a useful tool to not delay the hiring process.

What was your team’s hiring process prior to using Spark Hire?

Recruiters and/or hiring leaders would complete the pre-screening process by phone, which was very time consuming.

How do you get your team members to buy into video interviewing?

We promoted Spark Hire's quick and easy implementation time, and felt confident in our implementation because we had helpful accounting managers around for assistance.

What was your aha moment — the moment you knew you loved Spark Hire?

When we started working with Spark Hire, the team immediately provided tools and templates for us. I didn't have to create anything from scratch, which made it much easier to begin using the platform.

Why should other hiring teams look into video interviewing?

Other companies should look into video interviewing because applicants like to complete the pre-screening process on their own time. Candidates are also not caught off guard with a phone call. Video interviewing is quick and easy to implement and staff will love using it as part of their interview process.

What are three words that describe your experience working with Spark Hire?

Easy, Supportive, Knowledgeable

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