Case Study: Thompson Child & Family Focus

How Thompson Child & Family Focus Builds Community-First Teams With Spark Hire Video Interviews

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About Thompson Child & Family Focus

Thompson is the premier provider of clinical and prevention services for children and families across the Carolinas. The Charlotte, N.C.-based nationally accredited nonprofit agency changes the lives of at-risk children and families through therapy, education, and care. Last year, Thompson served more than 13,000 children and families from its seven locations specializing in clinical and behavioral treatment, developmental education, and proactive care. With more than 300 employees, and a 128-year-old mission of care, Thompson serves children and families through healing, teaching, worship, and play.

Goals for Video Interviewing

As Thompson worked to scale new programs and across the region, they recognized a need to streamline their hiring, without losing their process' integrity. The team attributed their success to the employees, and needed a way to replicate their process more efficiently with the same (or better) effectiveness.

Q&A with Chief Program Officer, Matt Simon:

What inspired you to look into video interviewing? For example, were there specific challenges in your day to day process that influenced you to look into video interviewing?

We have been scaling up several new programs, as well as beginning to expand into new regions across the state. We needed to streamline the interview process without losing any of the rigor that has helped us build an A+ team over the last few years. Those dynamics led us to explore video interviewing and ultimately led us to Spark Hire.

Did Spark Hire replace a similar tool or is this the first time your team is using video interviewing?

We tested out WePow for a 60 day free-trial in the Fall of 2020, but had never done any video interviewing before then.

What criteria did you have in mind for a video interviewing solution?

My biggest priority was to use a video interviewing tool that made life easier for the hiring manager while actually enhancing the experience for the candidate.

What made you choose Spark Hire as your video interviewing solution?

I did a little research on my own. What I found was Spark Hire looked really sharp and the price was actually less than WePow.

What was getting started with Spark Hire like?

Overall quick and smooth. We worked with an onboarding specialist who guided us through setting up our initial jobs and interviews and now work with a member of the customer success team that checks in with us regularly to give us product updates, suggestions for improvements to our process, and get our feedback on Spark Hire.

How has Spark Hire improved your hiring metrics and process?

Although still new to us, Spark Hire has already helped expedite our hiring process, improving our ability to screen candidates, eliminating time consuming and wasteful "phone tag" with candidates.

What was your team’s hiring process prior to using Spark Hire?

A manual phone screen, then an initial panel interview, followed by another panel interview.

How do you get your team members to buy into video interviewing?

It wasn't hard! They bought in almost immediately.

What was your aha moment – the moment you knew you loved Spark Hire?

After I saw the first candidate screening video come back, I knew that we were on to something. It provided so much useful information, allowed us to rate every candidate in a quantifiable way, saved time while improving quality - can't get better than that.

Why should other hiring teams look into video interviewing?

At Thompson, we believe everything begins and ends with the team we assemble. If we hire exceptionally well, quality services to our community will follow. Spark Hire will help organizations make better decisions faster, and ultimately build better teams which is the foundation of any successful organization.

What are three words that describe your experience working with Spark Hire?

Simple, fun, and exciting!

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